1.Are you a trading company or factory?
We are a manufacturer with our own export license.
2.Do you have certificates?
Yes, including ISO, FDA, and SGS. We also have design patents (e.g., 3A Certificate, similar to BPE/ASME).
3.Do you offer customization?
Yes. We provide tailored solutions like:Custom dimensions,Material upgrades,Laser-marked logos/batch numbers for traceability.
4.Why choose your valves over competitors?
Our valves are designed for pharmaceutical use, with zero dead space , FDA-compliant EPDM membranes, and full traceability from raw materials to delivery. 90% of clients say contamination risks reduced after installation.
5.How do you ensure zero dead legs in valve design?
Our patented "Radius-Seal" diaphragm technology cuts crevices by 80% vs. traditional designs. See our 3D sectional drawings for details.
6.How do you control quality?
The key is preventing material mixing.We use 3 spectro PMI and MTC machines in the raw material warehouse, production plant, and dispatch area.
Other equipment includes pressure testers, PMI and MT machines, RA roughness spectrometers, and hardness testers.2 staff inspect during production; 5 check finished products to avoid shortages, poor quality, or chemical mixing.
7.Can you provide material traceability documentation?
Yes. Each valve comes with a Material Traceability Report (MTR)/Material Testing Certificate (MTC), including melt batch numbers and heat treatment records.
8.If there's a quality issue, how do you solve it?
We keep all customers satisfied. We offer 24/7 online support (response rate >95%) for clients to resolve quality problems anytime.
9.What's your delivery time?
7–10 days for standard products; 15–25 days for bulk orders. It depends on the order.
10.What's the warranty period?
13 months for all stainless steel products. Gaskets or wear-and-tear parts are not covered due to different customer applications.